Key Responsibilities

• Manage and coordinate activities during the assigned shift.
• Check hygiene, equipment, and ingredients before operating hours.
• Ensure that the service, processing, and delivery of goods follow the standards and are on time.

• Guide new employees and probationary staff to follow the correct procedures, service style, and standards of the restaurant.
• Train skills in service, customer communication, order processing, and using the sales software as directed by the store manager.

• Evaluate employee performance and report to the store manager to propose further training or disciplinary action if necessary.
• Create a positive working environment, encouraging staff to maintain performance and service quality.

• Serve as the point of contact for receiving and addressing feedback and complaints from customers related to the beverage area.
• Intervene quickly and appropriately in operational situations occurring in the assigned area.
• Address complaints that arise in accordance with the operational situation and store culture.

• Monitor service attitude, customer wait times, and food quality during the shift.
• Proactively adjust work methods if there are signs of delays, procedural errors, or lack of coordination.
• Assist in handling situations with customers if the store manager is absent (wrong orders, slow service, customer complaints, etc.).
• Record operational conditions during the shift: customer volume, revenue, incidents, staff shortages, or ingredient shortages.
• Quickly report to the store manager and propose solutions when necessary.

Job Requirements

1. Age: 25 – 40 years old.
2. Education: Graduated from Intermediate level or higher.
3. Experience: At least 2 years of experience in a similar position. Preference given to candidates with experience in F&B, chain stores, restaurants, cafés, etc.
4. Computer Skills: Proficient in using computers, office software, and industry-specific applications.
5. Skills:
   • Good and clear communication.
   • Work organization.
   • Good problem-solving skills.
6. Other Required Qualities: Creative, careful, proactive, flexible, supportive, responsible in work, professional demeanor. Ability to work independently, under high pressure, and flexibly in problem-solving.