Key Responsibilities

• Plan and organize periodic training (new training, supplementary training, retraining) for new personnel and current employees.
• Directly implement onboarding training and professional training, including: work processes, service standards, bar skills, kitchen skills, customer service skills, soft skills…
• Monitor the learning process and the ability to apply knowledge after training.

• Coordinate with management levels to identify, nurture, and train potential employees, preparing a succession pool for key positions within the system. 
• Support the development of promotion examination programs and internal competency assessments.

• Coordinate with relevant departments to develop standardized training materials for each position and each stage.
• Update and improve training content based on actual operational conditions.

• Receive new personnel information from the Recruitment Department to develop an appropriate training plan.
• Build and guide the implementation of the training process to ensure consistency and compliance throughout the system.
• Organize and manage training classes, coordinate instructors, equipment, and materials for training.

• Monitor training results, organize entrance/exit assessments for learners.
• Report results and training plans on a weekly/monthly/quarterly/annual basis.
• Propose improvements to training activities to enhance the quality of the workforce.

Job Requirements

1. Age: 25 – 40 years old.
2. Education: Bachelor's degree or higher.
3. Major: Restaurant and Hotel Management, Human Resource Management, Education, or related fields.
4. Experience: At least 3 years of experience in a similar position in training, especially in the F&B or service industry.
5. Language: Preference for good English proficiency.
6. Computer skills: Proficient in using computers, office software, and specialized software, etc.
7. Skills:

• • Good and clear communication.
  • Work organization.
  • Effective planning and training organization.
  • Good problem-solving skills.