Key Responsibilities

Store Operations Management

• Oversee all activities of the F&B (store division) department, ensuring compliance with the brand’s policies, procedures, and standards.

• Organize and manage the operations of the store chain in alignment with the business model and strategic direction.

• Supervise the implementation of service quality standards, customer service style, and product consistency across all stores in the system.

• Receive and analyze operational reports from Store Managers, providing appropriate directives and solutions based on actual situations.

• Coordinate with the Marketing department to develop and execute promotional programs to boost in-store revenue.

Revenue – Profit – Customer Management

• Be accountable for the revenue and business performance of the entire chain of restaurants/bars.

• Consolidate and analyze periodic revenue reports (daily/weekly/monthly) and propose solutions to improve business efficiency.

• Control operating costs and propose reasonable cost-saving measures while maintaining service quality.

• Develop and maintain relationships with loyal customer groups, and design loyalty care programs.

Staff Coordination and Human Resource Management

• Have full authority to allocate and arrange staff among stores to ensure uninterrupted operations.

• Guide, mentor, and evaluate the performance of Store Managers and staff.

• Coordinate with relevant departments to propose benefits policies, salary reviews, and bonuses based on rank and employee capacity.

Training and Team Development

• Assess staff capabilities and develop appropriate training roadmaps for each position within the stores.

• Plan and implement regular internal training programs to improve team quality and customer service skills.

Other tasks as assigned by upper management.

Job Requirements

1. Age: 25 – 40 years old

2. Education: Bachelor's degree or higher

3. Major: Business Administration, Hospitality Management, or related fields

4. Experience: 

   - At least 3 years of experience in F&B operations management

   - Preference given to candidates with prior experience managing a store/restaurant chain

   - Strong understanding of restaurant operations, service quality standards, and revenue/cost control systems

5. Languages: Proficiency in English is preferred

6. Computer skills: Proficient in computer usage and office/industry-related software

7. Skills: 

   • Effective and clear communication
   • Task organization and prioritization
   • Planning and strategic thinking
   • Problem-solving
   • Strong personnel management
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8. Other Required Qualities:

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